Depending on the Product you bought, your unit will be shipped in 2-6 palletized wooden crates which will protect your unit from damage.
We ship our units via freight truck within the continental United States and Canada. We will ship your unit out approximately 2- 3 business days after your initial order if the unit is available. You should receive your unit within 7-10 days after leaving our warehouse considering there are no delays with the shipping company or with any weather conditions.
All shipments will be to nearest trucking terminal or curbside delivery only. Upon arrival of your unit, it is YOUR responsibility to inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver IMMEDIATELY. For any damages you see, PLEASE WRITE IT on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING AND KEEP YOUR COPY. Immediately contact us for more information. Also we will need you to fax or Email that Copy to email@example.com 1-888-621-7921
If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition. There is no way we can process the insurance claim with the freight company if signed (which means you received it in good condition). We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged.
It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter or cutting knife. If the package is damaged, you may have to put the product back in the original packaging to prevent from further damage back to our warehouse.
PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping company requires the customer to report any damages the day of delivery.
ALL “FACTORY DEFECTS” MUST BE REPORTED WITHIN 30 DAYS OF THE DELIVERY DATE OTHERWISE, THEY WILL FALL INTO THE PART WARRANTY REPAIR CATEGORY.
If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability.
The purchaser of the shower, whirlpool bathtub or sauna unit accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.
It is the customers responsibility to check if these units will comply with their state, Province and country codes.
Prices, pictures, descriptions, and content on our website are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our units may not have been taken of the specific model, but some are universal pictures that acts as a reference. We will not be held accountable for wrong facing orientation of model being ordered. It is the customers responsibility to ensure they are ordering the required model orientation for your application. Any and all extra charges for exchanging shower or bathtub to a different model after original product has been shipped will be the responsibility of and be born entirely by the purchaser.